I refreshed the website at the 3/4 step, and now my money from the wallet is gone. Will my order still be processed, and will I receive my exchange?
Yes, it happens to many Narcos Exchange customers, based on our support experience. The last step is just a UI confirmation. Even if you close the website or refresh by mistake, if your money is gone from the wallet, check the transaction ID and be patient for confirmations and processing. Your money will be exchanged and sent as soon as possible.
What is Narcos Exchange
Narcos Exchange is a user-friendly and reliable instant service for cryptocurrency and fiat-to-crypto exchanges. It is an easy-to-use and free from the sign-up platform that offers exchanges of more than 1000 currencies. There are two exchange types on our platform: floating and fixed rate. You can always choose the most suitable option.
How does Narcos Exchange work?
The Narcos Exchange trading system is integrated into the largest cryptocurrency stock exchanges. There is no deposit storage, only instant coin exchange on our service. So we are able to find the most profitable exchange rate for our customers in a very short time.
Why should I trust Narcos Exchange?
Narcos Exchange is a project created for the convenience of customers and exists in the market for more than 3 years. Our users don't need to create accounts or store deposits on our service. Thanks to this, the customers are protected from any kind of financial theft. We provide the best rates comparing a wide range of reliable trading platforms.
What is a transaction hash?
Each new transaction committed by users in the blockchain has its own unique ID number (or a transaction hash) that is assigned to the operation and will be stored in all the subsequent new blocks. Using this ID you can view the details of your transaction in the network. The transaction hash is usually displayed as "tx ID" in your wallet.
What are network fees?
The network fee is a commission that miners take to include your transaction in a block. Be careful and set up a sufficient amount of the network fee to complete your transaction successfully.
What is a floating rate exchange?
A floating rate exchange is a classic cryptocurrency exchange type when the approximate receiving amount is shown at the time of the exchange creation. You can get either more or less coins than expected at the beginning of the floating rate exchange due to the volatile nature of the cryptocurrency market. There are no restrictions for floating rate exchanges: you can make swaps for any amount of cryptocurrencies without strong limits of time for sending the deposit.
What is a fixed rate exchange?
A fixed rate exchange is an exchange that allows you to receive exactly the estimated amount. The fixed rate exchange is independent of the market volatility. This means that changes in the coins rates do not affect the fixed rate exchange. When you create the fixed rate exchange you have 20 minutes to send us a deposit. There is a time limit because of the fact that the coins rates can change at any time, so we are exposed to huge risks. However, we can guarantee the invariance of the amount you receive within 20 minutes from the exchange starts.
How long does it take to exchange coins?
The coin exchange time usually varies from 5 to 60 minutes. There are rare occasions when more time is needed. The processing speed depends on how long it takes for a block to be included in the network. Most operations proceed in just a few minutes.
What kind of exchange statuses are there?
There are 5 statuses for the crypto-to-crypto exchange:
Waiting. This status means that you should send your coins to the indicated address.
Confirming. You'll see this status while your transaction gains the required number of confirmations in the coin's network.
Exchanging. As soon as we receive your coins, your exchange will be in progress, and you will see this status;
Sending. This status will be shown while our system is sending you the exchanged coins.
Finished. When your exchange is completed you will see this status.
